Departments


Water and Wastewater Department


 

Service Procedures and Tips

Water Leaks

The City of Galena Park is responsible for maintenance on that portion of a water service connection that runs from the city main to the gasket on the customer's side of the water meter, regardless of whether the meter is located in the front, side or back yards of a lot. Should a customer experience a water leak, the following course of action is suggested.

  • Inside a Structure

If the leak is located inside the structure, go outside and look where the water pipe enters your structure. All newer structures and many of the older ones are equipped with a private in-line disconnect on the pipe entering the structure (looks like the wheel valve on the top of a water spigot that a garden hose would be connected to) that generally can easily be shut off by the customer to stop the flow of water into the structure. If this is not possible, please contact the Water Department offices at 713-672-2556 to report the water leak and notify the employee who answers the telephone that an emergency disconnect is needed as water is running into the structure. Please don't attempt to shut the water meter valve off yourself as many of these valves are hard to turn and could result in breaking the valve. If this should happen, the service line would then have to be dug up where connected to the main in order to be shut off thereby increasing the amount of water that will flow into your structure while the additional work is being performed.

  • Outside a structure

If the leak is located outside the structure, please contact the Water Department office at 713-672-2556 to report the water leak. A maintenance crew will be dispatched to resolve the problem. If the leak is located on the customer's private portion of the service line, the city employee will shut off the water at the meter and notify the property owner that the leak is private. The customer can then choose to repair the leak themselves (if equipped) or to contact a plumber for help.

Rust or Red Water Problems

Rusty water is caused by high iron and manganese levels experienced in most all ground water sources in this part of the state. While iron and manganese are not harmful, high amounts of these minerals may stain laundry or plumbing fixtures. Should a citizen experience rusty water problems, they should contact the Water Department office at 713-672-2556 to report the problem. An employee will be dispatched to the site to determine the cause and if applicable, will flush the water distribution mains within the affected area.

Testing of Water Quality 

As a public water supplier, the City of Galena Park is required to pay an annual fee to the Texas Commission on Environmental Quality (TCEQ) to cover its portion of the cost of monitoring the system. On a scheduled basis, state certified laboratories analyze samples taken by either TCEQ inspectors or city employees, depending on the type of test, to monitor water quality. City employees, on a daily basis, test the chlorine residual in the water, and on a monthly basis, submit samples to a laboratory for bacteriological analysis. Anyone desiring a chemical analysis of their water must arrange with a private laboratory and at their own expense.

Click here for the Water Quality Report

Click here for the Water Quality Report (Spanish)